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Suzuki 800 Intruder Club & Forum

A UK Site Dedicated To The Suzuki C800, VL800, VX800, M800, VZ800, VS800, C50, M50 Model Intruder / Boulevard / Marauder
 
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 Lost the dog bone nut plate on my V&H pipes

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EazyDuz
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PostSubject: Lost the dog bone nut plate on my V&H pipes   Wed Apr 15, 2015 5:03 pm

This sucks. Just noticed when cleaning that the dog bone plate on my V&H Cruzers has gone along with both bolts. Not good, i did them up tight when i installed as well. Next time ill have to use loctite.
No idea where to get a replacement, ive emailed V&H which will likely ship from America so looks like ill be going without my bike for a while.
Unless anyone has one spare? Long shot i know.
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EazyDuz
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PostSubject: Re: Lost the dog bone nut plate on my V&H pipes   Wed Apr 15, 2015 5:35 pm

Just got off live chat on the V&H website, they are sending me the dogbones out and bolts free of charge, not even paying for shipping.
Outstanding customer service, just means i cant ride in the mean time.
Loctite ordered too
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Lowey
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PostSubject: Re: Lost the dog bone nut plate on my V&H pipes   Wed Apr 15, 2015 5:36 pm

That is very good customer service, a good outcome.
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stingray
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PostSubject: Re: Lost the dog bone nut plate on my V&H pipes   Wed Apr 15, 2015 6:36 pm

That's a result m8 to V&H.
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Skidalot
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PostSubject: Re: Lost the dog bone nut plate on my V&H pipes   Wed Apr 15, 2015 8:14 pm

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Ken1964
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PostSubject: Re: Lost the dog bone nut plate on my V&H pipes   Wed Apr 15, 2015 8:42 pm

Excellent customer service.
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simbo
.. Mechanical Tart .. .. Site Moderator ..
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PostSubject: Re: Lost the dog bone nut plate on my V&H pipes   Wed Apr 15, 2015 8:46 pm

Quality pipes, quality customer service 
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alfie92
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PostSubject: Re: Lost the dog bone nut plate on my V&H pipes   Wed Apr 15, 2015 9:16 pm

Good customer service that.
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captain crash
Mentally Deficient lunatic ..... & ..... Site Moderator
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PostSubject: Re: Lost the dog bone nut plate on my V&H pipes   Thu Apr 16, 2015 5:15 pm

Thats good of em 
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peardrop3
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PostSubject: Re: Lost the dog bone nut plate on my V&H pipes   Thu Apr 16, 2015 6:54 pm

Good result!
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Mr Intruder
Suzuki800.com Founder ... & ... Senior Administrator
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PostSubject: Re: Lost the dog bone nut plate on my V&H pipes   Thu Apr 16, 2015 9:17 pm

Great to read that a great exhaust manufacturer has great loyalty to the customer. 
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EazyDuz
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PostSubject: Re: Lost the dog bone nut plate on my V&H pipes   Sun Apr 19, 2015 5:41 pm

I got impatient with waiting so i asked a few websites for the parts.
Vtwinmania had one pair in stock. They had ordered it for someone who no longer needed it, so i went ahead and ordered it for £13 delivered, came next day.
Fitted today, with a liberal coating of loctite, not having that happen again.



And polished a few areas

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simbo
.. Mechanical Tart .. .. Site Moderator ..
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PostSubject: Re: Lost the dog bone nut plate on my V&H pipes   Sun Apr 19, 2015 6:53 pm

Bikes looking well, glad your back on the road,it's a shame to miss this nice spell of weather 
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EazyDuz
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PostSubject: Re: Lost the dog bone nut plate on my V&H pipes   Mon Apr 20, 2015 10:07 am

For anyone who sees this in the future that might need the parts quickly. As Vtwinmania dont normally stock them, Metric Cruisers do for about £16 and have a load in their warehouse.
Over winter i would have waited for V&H but i wanted to enjoy the sun
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