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A UK Site Dedicated To The Suzuki C800, VL800, VX800, M800, VZ800, VS800, C50, M50 Model Intruder / Boulevard / Marauder
 
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 Crash Bars

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gilesi
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PostSubject: Crash Bars   Sun Jun 26, 2016 1:20 pm

Hi All

Am thinking of fitting the Renegade 38 mm crash bars from Custom Cruisers - they tell me they will fit without any drilling. Has anyone any experience of these - are they easy to fit ?
Any advice would be appreciated !

Thanks
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johnboss
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PostSubject: Re: Crash Bars   Sun Jun 26, 2016 3:58 pm

I bought similar  for my 2015 m800 - and they said the same.  I had to grind a radius on the bottom bracket to clear the footplate ribs. Also need to use spacers (5mm) for the top brackets but the bars came with a selection.  Then found the angle on the bottom brackets was a little too great but a couple of thumps of a lump hammer closed them in.  I'm certainly no mech expert but it was no problem. 
http://imgur.com/a/1o7Kl


Custom Cruisers always seem to sell quality stuff, but I found their customer service lacking a little.  Other's on the forum have never had a problem.  Be interested to know what you experience.
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gilesi
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PostSubject: Re: Crash Bars   Mon Oct 17, 2016 2:30 pm

Unbelievably, still waiting for these crash bars !!!!!!!!!!! When Custom Cruisers do deign to reply to my emails ( which isn't often ) they say they are still awaiting delivery. The good news is they haven't taken the money from my bank account yet.
Will give them one last chance before I cancel order. Chrome Cruisers of Bournemouth have a set in stock at about £25 cheaper, but they are 62mm instead of 68m. They say they will deliver in one day......but so did Custom Cruisers !!
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gilesi
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PostSubject: Re: Crash Bars   Mon Oct 17, 2016 2:52 pm

I meant, of course, 32mm instead of 38mm.................
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johnboss
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PostSubject: Re: Crash Bars   Mon Oct 17, 2016 6:14 pm

gilesi wrote:
Unbelievably, still waiting for these crash bars !!!!!!!!!!! When Custom Cruisers do deign to reply to my emails ( which isn't often ) they say they are still awaiting delivery. The good news is they haven't taken the money from my bank account yet.
Will give them one last chance before I cancel order. Chrome Cruisers of Bournemouth have a set in stock at about £25 cheaper, but they are 62mm instead of 68m. They say they will deliver in one day......but so did Custom Cruisers !!
You still waiting from June?.... I think I'd have lost patience with them by now.  Good  quality though.
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Skidalot
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PostSubject: Re: Crash Bars   Mon Oct 17, 2016 6:20 pm

johnboss wrote:
Quote :
You still waiting from June?.... I think I'd have lost patience with them by now.  
  tell 'em to
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simbo
.. Mechanical Tart .. .. Site Moderator ..
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PostSubject: Re: Crash Bars   Mon Oct 17, 2016 6:31 pm

Sounds like they're waiting for the £ to be stronger against the $ before they order them from the States    Metric Cruisers in Bournemouth are good! they won't let you down if you go for the 32mm ones?
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gilesi
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PostSubject: Re: Crash Bars   Wed Oct 19, 2016 1:47 pm

Custom Cruisers rang me today (a first !) and said they can't now get the original bars, but offered me some smaller 32mm bars for the same price !!
Told them that I was bowled over by their generosity and magnificent customer service and cancelled the order. Will order the 32mm bars from Chrome Cruisers.
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johnboss
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PostSubject: Re: Crash Bars   Wed Oct 19, 2016 2:03 pm

gilesi wrote:
Custom Cruisers rang me today (a first !) and said they can't now get the original bars, but offered me some smaller 32mm bars for the same price !!
Told them that I was bowled over by their generosity and magnificent customer service and cancelled the order. Will order the 32mm bars from Chrome Cruisers.
Good Customer Service is alive and well but not living in Alfreton!  How in Gods name can you run a business with service like that?  

Oh wait I work for a Bank - we're the experts!  We do it to millions of customers a year and charge them for the privilege.

Shame you had to wait so long for the inevitable!  I'm sure you'll get better service from Chrome Cruisers.
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Lowey
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PostSubject: Re: Crash Bars   Wed Oct 19, 2016 5:58 pm

Custom Cruiser have no customer service reason being they think they are doing you a favour by allowing you to order from them, if you get your order or not is debateable. Try going to the shop if you really want to have the full bad customer service.
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katsd
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PostSubject: Re: Crash Bars   Wed Nov 09, 2016 5:30 pm

Lowey wrote:
Custom Cruiser have no customer service reason being they think they are doing you a favour by allowing you to order from them, if you get your order or not is debateable. Try going to the shop if you really want to have the full bad customer service.

And yet I've phoned them & visited the shop in Alfreton on many occasions - I've always found them to be extremely helpful - to the point of actually talking me out of buying something from them once (long story, but they were right !!).  A few times they've ordered stuff in for me & it's always been there within a week - & at a much better price than elsewhere.  Always offer me a (free) cup of coffee & have a chat with me.  

Bizarre, it's like we're talking about another Custom Cruisers in a parallel universe !!!!
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Lowey
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PostSubject: Re: Crash Bars   Wed Nov 09, 2016 5:47 pm

Well we can only speak as we find.
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katsd
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PostSubject: Re: Crash Bars   Wed Nov 09, 2016 5:52 pm

Yeh - I know.  I'm not doubting anyone's experience of the place, it's just so different to mine  !!
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johnboss
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PostSubject: Re: Crash Bars   Wed Nov 09, 2016 5:54 pm

I drove over to Custom Cruise last year and bought Sissybar,backrest and saddle bags from them.  Service was great, price OK - no issues.  Tried later in the year online and nothing but problems and the poorest services I've ever encountered (apart from Everest Double Glazing, but that's another story).  
Good Day.....Bad Days ... we all have em, even business's.  (still would never go back to them though).
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katsd
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PostSubject: Re: Crash Bars   Wed Nov 09, 2016 5:55 pm

Must admit, I've never bought online.  Usually phone them & then ride up there to collect
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peardrop3
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PostSubject: Re: Crash Bars   Wed Nov 09, 2016 6:34 pm

I'm with Dave on this one as I've not had any problems personally dealing with them direct as like Dave I only live a short distance away.
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bigmal
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PostSubject: Re: Crash Bars   Wed Nov 09, 2016 8:02 pm

Sounds like they only look after customers who walk in off the street.

Frankly if they cant be arsed with long distance customers, they should have never set up a website and online shop!

Far too easy fir any dickhead one man band to do that these days!
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simbo
.. Mechanical Tart .. .. Site Moderator ..
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PostSubject: Re: Crash Bars   Wed Nov 09, 2016 9:12 pm

Called in the shop over in Alfreton once looking for a screen for my 800 and their helpfulness was 1st class! I even explained I was only looking as I'd gone on the bandit yet they brought numerous screens out for me to compare  Suspect John had terrible service via their site but he is rather tetchy and a bit vague when describing what he wants 
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Skidalot
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PostSubject: Re: Crash Bars   Wed Nov 09, 2016 9:19 pm

simbo wrote:
a bit vague when describing what he wants 
Yea, I've noticed ........ that's why I ended up getting him a southern comfort instead of a Jack Daniels  Rolling Eyes
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johnboss
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PostSubject: Re: Crash Bars   Wed Nov 09, 2016 10:13 pm

Skidalot wrote:
simbo wrote:
a bit vague when describing what he wants 
Yea, I've noticed ........ that's why I ended up getting him a southern comfort instead of a Jack Daniels  Rolling Eyes
I am not bloody techy....and people don't listen!

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